TERMS & CONDITIONS
By booking a service with Hannah's Haven Cleaning Co., you acknowledge that you have read, understood, and agree to the following terms and conditions.
Please Read All Terms & Conditions Below prior to Scheduling.
Estimates & Pricing
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All quotes are based on the information provided at the time of booking. Final pricing may be adjusted if the condition of the home or requested scope of work differs from what was originally discussed. Any pricing changes will be communicated and approved before work begins.
Consultations
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Consultations are required for new clients requesting personalized quotes or specialty services. Please complete any required intake forms before your scheduled consultation. If additional information is needed, we will contact you prior to your appointment.
Scheduling
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Preferred appointment dates and times are subject to availability and cannot be guaranteed. Appointment confirmations and reminders will be sent prior to your scheduled service.
Payments
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Payment is due by the end of the day on the date your cleaning service is completed unless otherwise agreed upon in writing.
Accepted payment methods include approved electronic payment options and invoices provided by Hannah's Haven Cleaning Co.
Late payments may be subject to additional fees.
Cont.
Cancellations & Rescheduling
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We kindly request at least 48 hours notice for cancellations or rescheduling whenever possible.
Failure to provide adequate notice may result in a cancellation fee, particularly for recurring appointments or reserved time slots. If cancellation or last minute reschedules exceed 3 times, a security deposit will be required.
Home Access
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Clients are responsible for ensuring access to the property at the scheduled appointment time. If we are unable to access the home, a lockout fee may apply.
Pets
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We happily work in homes with pets. For the safety of both your pets and our team, please inform us of any animals in the home before your appointment. Aggressive or unsafe animals must be secured during the cleaning.
Move-In & Move-Out Cleanings
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Homes scheduled for move-out cleaning must be completely vacant before service begins. Furniture, personal belongings, boxes, and trash should be removed prior to the appointment. Appliances remaining with the home will be cleaned unless otherwise requested.
Cont.
Organization Services
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Organization services are customized based on the size and scope of each project. While we strive to create functional and organized spaces, maintaining those systems is the responsibility of the client after service has been completed.
Specialty Add-On Services
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Add-on services are available for an additional charge and must be requested before your appointment whenever possible. Additional services requested during the appointment may be accommodated based on scheduling and availability.
Mold Disclaimer
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Hannah's Haven Cleaning Co. is not a licensed mold remediation company. Surface mold may be cleaned when appropriate; however, we cannot guarantee the complete removal of mold or prevent future mold growth. Clients experiencing significant mold concerns should contact a licensed mold remediation specialist.
Satisfaction Guarantee
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Your satisfaction is important to us. If you are dissatisfied with any portion of your cleaning, please notify us within 24 hours of your appointment. We will make every reasonable effort to address eligible concerns.
Cont.
Liability
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While every effort is made to provide exceptional care, Hannah's Haven Cleaning Co. is not responsible for:
Pre-existing damage to furniture, flooring, fixtures, or appliances.
Damage resulting from improperly installed or unstable fixtures.
Normal wear and tear.
Items that are not disclosed as fragile or valuable before service.
Any concerns regarding accidental damage should be reported within 24 hours.
Health & Safety
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For the safety of our team, we reserve the right to decline or discontinue services if the environment poses a health or safety risk, including but not limited to hazardous materials, pest infestations, biohazards, or unsafe working conditions.
Photography
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With the client's permission, before-and-after photographs may be taken for quality assurance and marketing purposes. Personal information and identifying details will never be shared without consent.
Privacy
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Client information is kept confidential and used solely for scheduling, communication, billing, and providing services. Personal information will never be sold or shared with third parties except as necessary to process payments or comply with applicable law.
Changes to These Terms
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Hannah's Haven Cleaning Co. reserves the right to update these Terms & Conditions at any time. The most current version will always be available on our website.